At Falcon Casino, we understand that having a reliable support system is crucial to providing our players with the best possible gaming experience. Our dedicated customer support team is here to help you with any questions or concerns you may have.
Live chat is available 24 hours a day, 7 days a week, allowing for instant interaction and resolution of issues in real-time. We aim to respond to all live chats within under 90 seconds during peak periods, ensuring that your queries are addressed promptly.
You can initiate a live chat by clicking on the "Support" button located at the top right corner of our website or mobile app.
Email support is also available and monitored throughout the day. Our team responds to all email inquiries within 3-6 hours during peak periods, ensuring that your concerns are addressed in a timely manner. Please note that emails received outside working hours will be replied to on the next working day.
For email support, please contact us.
Our comprehensive help centre is accessible 24/7 and contains a wealth of information regarding account setup, deposits, withdrawals, bonuses, and more. We encourage all players to first check the help centre for answers before reaching out to our support team.
You can access the help centre by clicking on the "Help" button located at the top right corner of our website or mobile app.
We take responsible gambling very seriously and provide a range of tools and resources to ensure that your gaming experience remains enjoyable and safe. If you need assistance with setting deposit limits, time-outs, or self-exclusion, please contact us via live chat or email.
For technical issues related to our website, mobile app, or games, please contact our support team via live chat or email. Our technicians are available 24/7 and will work diligently to resolve any problems you may encounter.
Preferred Contact Methods
We recommend using live chat for immediate assistance with queries and concerns. However, if you prefer to communicate by email, we encourage you to use the dedicated email.
Our support team aims to respond to all live chats within under 90 seconds during peak periods. Emails will be replied to within 3-6 hours during peak periods, and we aim to resolve your concern as soon as possible.
Account-Security Assistance
If you have concerns about the security of your account or suspect any unauthorized activity, please contact our support team immediately via live chat or email. We take all incidents seriously and will work closely with you to resolve the issue promptly.
Our customer support team provides assistance in English, Welsh, Scottish Gaelic (via email), and Polish. Please note that multilingual support is limited due to operational capacity constraints.
General Support Workflow
We operate a straightforward ticket-handling system where your query or concern will be addressed by our dedicated support team based on the urgency of the issue. For minor concerns, we may direct you to the help centre for self-service resolutions.
Our live chat support is available 24/7, and email support is monitored throughout working hours. Our customer support team operates from Monday to Friday, 08:00-22:00 GMT. Outside these hours, emails will be replied to on the next working day.
Escalation Guidance
In cases where your issue requires further investigation or intervention by our senior support team, we may escalate your case and notify you via email or live chat with an estimated resolution time frame.
